Core values and Mission Statement

Core Values

Professionalism

Accountability & Responsibility with communication

Standards

We execute to a higher standard every time

Integrity & Honesty

We are honest, trustworthy, respectful & committed to every job or task

Service

We specialize in luxury homes, it’s why we can provide a service like no other

Mission statement

Rare is the trusted Plumbing and heating company for Luxury homes, fast-growing businesses. We deliver solutions that create seamless Solutions, aligning our strategy with your homes needs.

Our business was born out of passion and has been developed with pride. We strive to ensure that we embody our core values in all that we do. This is what makes us tick: We’re trustworthy and transparent - because we keep our integrity, we keep our clients. We’re inquisitive and innovative – if it doesn’t work, we fix it and create a solution. We’re passionate and positive – everything is possible.

Employee Values

We shall always be honesty (it's the best policy)

We WOW each other through actions

We build positive team spirit 100% of the time

We are 100% accountable with 0% excuses

We always work as a team together to grow

We should always be in uniform

We should always try to be clean and tidy

We must communicate so we are on top

We must report each task with details on completed tasks

We must always show up

OUR PROCESS

What's our RARE process?

STEP 1

To get in touch with us, you can call the phone number on the contact page or email us.

STEP 2

We can provide phone advice and schedule a property visit if necessary, usually within a few hours.

STEP 3

We will come to your home and protect your furniture and valuables so nothing gets damaged.

STEP 4

Once the work has been agreed upon, we will send you an invoice and proceed with payment only after ensuring your complete satisfaction.

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EXCLUSIVE MEMBERSHIP BROCHURE

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RARE Heating and Plumbing Services brochure - Exclusive Membership Service.

Happy Customers

Have a look at our outstanding reviews to see how we treat our customers and their homes.

“From the moment I called RARE Plumbing, I felt like I was in safe hands. They arrived on time, explained everything clearly, and fixed our boiler the same day with zero mess. It’s rare to find tradespeople this professional — I wouldn’t hesitate to recommend them.”

Amelia D., St John’s Wood

We had a problem with our boiler and complex heating system that other plumbers refused to touch. Paresh took it on, and fixed it very quickly. The visit was swift and easy, and he was very sensitive to our shielding requirements.

Michael Quicke

Having previously used Rare to do a full system installation, including new heaters, storage tank, new boiler install, bathroom fit & kitchen appliance install and new piping throughout the home, I called upon them again to service our boiler this winter.

Amit Halai

Paresh is unusual for a London tradesman -- he comes when he says he will come, he charges what he says he will charge, and the workmanship is always first class. I cannot recommend him highly enough.

James Robertson

Helped me with underfloor heating issue - I am so lucky to have found them! Great customer service, so knowledgeable - can't recommend them highly enough.

Becky B

I called Rare on Christmas Day with an urgent boiler problem. The team was very responsive, professional and polite - the issue was fixed quickly and fortunately they saved us from spending Christmas in a cold home with no warm water! Thanks again!

Yorick Duizendstraal

Paresh of RARE Heating & Plumbing Services leaning on the company van.

A White Glove Service for Your Home.

RARE Heating & Plumbing Services van. Find us at RAREPLUMBING.LONDON on the door.